open for business

The shop is now open for new orders!

The Deathly Chest is on track to ship at the end of November.

 

Sales for Chest 1 (The Diary Chest) of my new Horcrux series will open in December - that Chest will ship March 2021.

If you have any questions please contact me at:

info@cauldroncrate.co.uk

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Handmade

Over 10 high-quality items per Chest, the majority of which are handcrafted!

Exclusive

Only 200 Chests are available per theme so we can guarantee quality and timely delivery.

Personalised

Items made to order and matched to your house by our highly dedicated team of true HP fans!

FAQs

How does this work?

As we only make a limited number of boxes, we only offer one time purchases of our chests. Our bimonthly chest is usually released at the beginning of the month after shipping and can be purchased on a first come first serve basis.

How often will Chests be released?

A new Chest (with a new theme) will be available every two months. Please check above for the current Cauldron Crate theme.

Will it be only handcrafted items?

The majority of the Chest will contain handcrafted items made by Cauldron Crate. We have also  included a few extra goodies from other small business owners.

What is included in the Chest?

Expect a minimum of 8 items in each Chest with a retail value of at least £50. Please see our past box tab for an idea of what will be included. We are committed to providing the best service and if there is anything you feel we can improve on, please don't hesitate to contact us at info@cauldroncrate.co.uk

When will I receive my chest?

Order by the 10th of the shipping month in order to receive the current Chest. Orders will reopen for the next Chest at the beginning of the following month. Chests will be shipped by the 29th of the shipping month and should be with you within 2 weeks (within 5 days if you are in the UK)!

How much will shipping cost?

We ship worldwide from the UK and so the cost depends on where we are sending our Chests. If you live outside of the UK shipping will be more expensive. We do charge shipping at cost and so provide the cheapest price possible for our customers! Any extra charges that may occur at customs are unfortunately out of our control. If you think the shipping price for your Chest is incorrect please email us at cauldroncrate@gmail.com and we will do our best to assist you!

Do you have a returns policy?

If there is something wrong with your order please contact us at info@cauldroncrate.co.uk with photos of any damaged items and we will see what we can do. If you change your mind we can offer a refund on any unshipped boxes (up to 2 weeks before shipping). Unfortunately, if the items have been shipped then we cannot offer a refund.

Are you vegan friendly?

Our crates are vegan-friendly and we aim to use as little plastic in our packaging as possible! If you have any questions please email info@cauldroncrate.co.uk and we will be happy to assist! 

My card has been declined and I don't know why!

Some customers have reported issues with their cards being declined despite having sufficient funds and correct details. If this happens to you, please use PayPal to checkout as it seems some non-UK banks have issues with our Stripe payment processor. If this still doesn't work please email us at info@cauldroncrate.co.uk

My package has been returned to sender

If your package has been returned to us we will let you know and will aim to ship it back to you the next working day. Unfortunately, we would not be able to cover shipping costs in this instance. 

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